HELPFUL INFO

3/7/2025

Effective immediately all customers will need to use version 4 of the infinity app

If you log out of a previous version you will NOT be able to log back in

Any previous version will be discontinued

You do not have to uninstall any previous version but it is suggested

Info is always available on the web site https://getinfinitystreams.net

The link to put in downloader app for version 4 is https://installs.cf/infinity4

It is important to be using NEW firesticks 4K and up (available at amazon, taget, best buy etc)

with changing technology version 4 may not work with OLDER devices

Any questions or issues please submit a support ticket in the client area

https://infinityclientarea.com/index.php?rp=/login

or you can email us at sunpropmanagement@gmail.com

So install New Version of the App and you are good to go, if issues because older device, then upgrade your device

Thank you

3/5/2025

If getting 921 error just keep trying to log in

if using an older app 3.0 or lower you can install version 4 without having to uninstall any older version

https://installs.cf/infinity4

some older firesticks however may not work with version 4

any other info is on the web site to assist you

https://getinfinitystreams.net/

MAKE SURE YOU KEEP YOUR APP USER PASS WRITEN DOWN OR A PICTURE OF IT SOMEWHERE FOR WHEN NEEDED PLEASE

SUPPORT TICKETS ARE FOR

IMPORTANT SUPPORT ISSUES

SERVICE NOT WORKING, BILLING, CHANNEL ISSUE (REPORT ISSUE AND THE CHANNEL EXACTLY AS SHOWN ON THE APP)

NOT REQUESTS, FAVORITES, MISSING EPISODE, BUFFEIRNG

If having issue with new Version 4 https://installs.cf/infinity4 simple delete/uninstall and use the previous version

use the previous version Use DOWNLOADER APP to download then

ALL CUSTOMERS MUST TROUBLESHOOT FIRST BEFORE REPORTING

THERE IS A GOOD CHANCE YOU CAN RESOLVE WITHOUT REPORTING SOMETIMES

TRY UNPLUGGING YOUR DEVICE FROM POWER WAIT A MINUTE THEN PLUG BACK IN

CLEAR DATA

LOG OUT LOG BACK IN

FORCE CLOSE OF THE APP

DO NOT REPORT APP NOT WORKING OR INVALID/EXPIRED WITHOUT TRYING THE ABOVE FIRST PLEASE

NEWS UPDATES 1/7/2025

As you all know we had to migrate to a new Software company for TV Service Dec 1st, the company we picked did not work as expected and a lot of people had problems with the app, as we tried to fix the problem we worked on other Software to move to at the same time that works the way our service used to, we have finally switched over as of January 8th at 4AM, with this switch we have also designed a new app for customers, it is still called the same, you can Install it without losing the app you already have, you will see two apps with same name on your Fire Sticks-INFINITY, they will look different once logged in so you know what app is what. To install the new app just go to Downloader app and type in https://installs.cf/infinity4 to get the new app, to get your login and password for the app you can login to your billing account on our website, click on Services, click on your Subscription and you will see details of your app login, here is direct link to it as well [App Login Info](https://infinityclientarea.com/mkiyoHdfG/login.php?redirect=%2FmkiyoHdfG%2Findex.php) Sorry for all the troubles, this was not an intentional move, the company we used before ran out of business and we had to try to find the best Software we could to get you back up and running, worst part it was all during the holidays so we do understand your frustration. On the old app with us moving only problem we have seen is Live Tv Favorites would go blank and only way to clear it is to clear app data, to do this go to your Fire Stick Settings, Applications, Application Manager, find our app and clear data and log back in, all Favorites on Live TV should be cleared now. Do Not be concerned with expiration date as when you pay invoice it will be corrected, or submit a ticket in the CLIENT AREA and i will fix

I will keep my website updated. There you will find answers to many questions so you will use that for answers FIRST before reporting or submitting a support ticket in the client area. Your Client Area is where you will contact me if you need anything going forward, NO more texts, calls, emails. It is important to use the client area for what is was designed for and my website for information. This will save everyone involved a lot of time.

https://getinfinitystreams.net/installation-support

for latest updates and info https://getinfinitystreams.net/installation-support

For questions or support submit a ticket in the client area use phone or computer

That is the ONLY way to resolve any issue NOT EMAIL TEXT OR CALLS

If you do not remember client area log in it is your email address and if you forget password click forgot password you will get a link to change i do not have your client area password

https://infinityclientarea.com/mkiyoHdfG/login.php?redirect=%2FmkiyoHdfG%2Findex.php

Welcome

PLEASE do not report things more than once if there is an issue we are aware and working to resolve already

We understand you may have questions and get frustrated

WHEN there is an issue with the DATA CENTER there is nothing we can do until THEY resolve the issue just like if you have an issue with your internet calling will not resolve so if there is something wrong we know you do not have to tell us

I will start using the website in 2025 to list all troubleshooting and ways to resolve without reporting or submitting a support ticket

DO NOT REPORT buffering freezing

DO NOT REPORT series movies

if you still have an issue after reading this then submit a support ticket here are a few solutions to common issues please read

INSTALLATION info on the website use the website do not ask me for info as it is on the website bookmark the website please https://getinfinitystreams.net/installation-support

Changing your payment method

You can change your card edit add delete in your client area

From computer or phone (we suggest using chrome browser)

Log into your client area https://infinityclientarea.com

Billing

Payment Methods

There you can add edit delete cards

Favorites not working

CLEAR DATA write down your app user pass as you will have to enter this in the app again

Go to Settings on your Fire Device. Select Applications . In Manage Installed Applications, select the app you are having trouble with (INFINITY). Select Clear Cache, and then Clear Data.

then log back in and re do favs as channel numbers have changed original favs will no longer work

I FORGOT MY APP USER PASS

Log into your Client Area Click Services Click your Service There is your app user pass so you do not need to ask me

MOVES SERIES USE VLC PLAYER

VLC If an issue use VLC for VOD

How to add External Player, Go to Amazon Store it has it right in store, home screen, use search top left side, type in vlc player to find it, download and install it, go to Infinity app Settings And Add External Player, after that go to Player selection and Add VLC to Movies, Series, Catchup, you are now all set to play any movie or series on the app

AT&T

If you have AT&T Turn off your Internet Security when you have issues such as expired or invalid

AT&T blocks IPS and APPS This will solve that issue

BUFFERING

Please do not report buffering is it is NOT from service side and there is NOTHING I CAN DO

Service works on 1 Ip address at a time so make sure only logged in on 1 ip address

If you have T-Mobile for internet they change ip addresses all of the time so log out of the Infinity app on all devices then log back in one at a time repeat when needed

If you have AT&T for internet make sure internet security is OFF

Buffering most likely you are being throttled this mainly can happen at night youtube Hulu Netflix are not streaming but from hard drives and have there ip addresses white listed by internet providers

When an internet provider sees a lot of bandwidth being used to a non whitelisted ip address they will throttle the speed up down up down causing buffer freeze it should not happen during the day

you can use a vpn which changes your Ip address and will not be throttled but leep in mind you can use service on 1 Ip address at a time so can only use 1 device if using a VPN

you can try restarting your router and restart devices but if being throttled by your internet provider there is nothing i can do to help from my end

There is helpful info on this on the website

https://getinfinitystreams.net/installation-support

PLEASE use this info to resolve issues you have or just simply wait until something is resolved

If you still need assistance then submit a NEW Support Ticket

Any tickets pertaining to any information that i have just provided will be closed

Thank you and Happy New Years