INSTALLATION/SET UP/SUPPORT

SUPPORTED DEVICES

PLEASE do not report things more than once if there is an issue we are aware and working to resolve already

We understand you may have questions and get frustrated

WHEN there is an issue with the DATA CENTER there is nothing we can do until THEY resolve the issue just like if you have an issue with your internet calling will not resolve so if there is something wrong we know you do not have to tell us

I will start using the website in 2025 to list all troubleshooting and ways to resolve without reporting or submitting a support ticket

DO NOT REPORT buffering freezing

DO NOT REPORT series movies

if you still have an issue after reading this then submit a support ticket here are a few solutions to common issues please read

INSTALLATION info on the website use the website do not ask me for info as it is on the website bookmark the website please https://getinfinitystreams.net/installation-support

Changing your payment method

You can change your card edit add delete in your client area

From computer or phone (we suggest using chrome browser)

Log into your client area https://infinityclientarea.com

Billing

Payment Methods

There you can add edit delete cards

Favorites not working

CLEAR DATA write down your app user pass as you will have to enter this in the app again

Go to Settings on your Fire Device. Select Applications . In Manage Installed Applications, select the app you are having trouble with (INFINITY). Select Clear Cache, and then Clear Data.

then log back in and re do favs as channel numbers have changed original favs will no longer work

I FORGOT MY APP USER PASS

Log into your Client Area Click Services Click your Service There is your app user pass so you do not need to ask me

MOVES SERIES USE VLC PLAYER

VLC If an issue use VLC for VOD

How to add External Player, Go to Amazon Store it has it right in store, home screen, use search top left side, type in vlc player to find it, download and install it, go to Infinity app Settings And Add External Player, after that go to Player selection and Add VLC to Movies, Series, Catchup, you are now all set to play any movie or series on the app

AT&T

If you have AT&T Turn off your Internet Security when you have issues such as expired or invalid

AT&T blocks IPS and APPS This will solve that issue

BUFFERING

Please do not report buffering is it is NOT from service side and there is NOTHING I CAN DO

Service works on 1 Ip address at a time so make sure only logged in on 1 ip address

If you have T-Mobile for internet they change ip addresses all of the time so log out of the Infinity app on all devices then log back in one at a time repeat when needed

If you have AT&T for internet make sure internet security is OFF

Buffering most likely you are being throttled this mainly can happen at night youtube Hulu Netflix are not streaming but from hard drives and have there ip addresses white listed by internet providers

When an internet provider sees a lot of bandwidth being used to a non whitelisted ip address they will throttle the speed up down up down causing buffer freeze it should not happen during the day

you can use a vpn which changes your Ip address and will not be throttled but leep in mind you can use service on 1 Ip address at a time so can only use 1 device if using a VPN

you can try restarting your router and restart devices but if being throttled by your internet provider there is nothing i can do to help from my end

There is helpful info on this on the website

https://getinfinitystreams.net/installation-support

PLEASE use this info to resolve issues you have or just simply wait until something is resolved

If you still need assistance then submit a NEW Support Ticket

Any tickets pertaining to any information that i have just provided will be closed

Thank you and Happy New Years

Installation

Detail your services

video on how to get dev options and allow unknown sources

STEP A -Enable Apps From Unknown Sources From your Amazon Fire Stick Home Screen go to SETTINGS and then to DEVICE Go to DEVELOPER SETTINGS Enable APPS From Unknown Sources. Click YES on the Warning STEP B-Install Downloader App on Amazon Fire TV Stick or Android Box Step 1 – Go to Home screen of your Firestick by clicking Home button on remote Step 2 – Hover over search icon and type in “Downloader” highlight it and click it Step 3 – Cick Downloader icon (Orange with White Arrow by Troypoint) Step 4 – Click Download button Step 5 – Click Open button Step 6 – If you are presented with this dialog, click Allow button Step 7 – Click OK button on update notes Step 8 – Click Settings menu item on left side of screen Step 9 – Click Enable JavaScript checkbox Step 10 – Click Yes button on JavaScript Warning Step 11 – Click Home button Step 12 – You are now back on Home screen of Downloader, click OK button on remote to open keyboard Step 13 – Click Clear button on the keyboard Step 14 – Type in the following address https://installs.cf/infinity301 and then click Go button Step 15 – Download for INFINITY TV will begin Step 16 – Click Install Step 17 – Click Open button

If you would like New App Versions are now available

You do not have to use just an option If you want to use new versions of app you MUST uninstall current version first

make sure you have your user pass available you will lose favorites etc as it is a new install

Use downloader app to download then install

https://installs.cf/infinity301 nice new look many improvements

https://installs.cf/infinity223 like current app with trials removed, recording removed, can place ticket from tv and payments also https://installs.cf/getinfinitytv22

web player http://web-player.ga/ windows app https://installs.cf/windows103

TIPS and TRICKS

Developer Options Missing?

Go into settings, then my fire TV,

Click 7 times and they will appear

ATT Customers

Developer Options Missing?

If you have AT&T for Internet Service and have problems with our service, AT&T has introduced new setting in there modem that is causing problems sometimes with our app, if yo have problems then this is the fix

How do I turn AT&T Internet Security on or off?

1 Go to Smart Home Manager (https://www.att.com/smarthomemanager).

2 Choose Settings, then My Account

3. Select the ATt&t active armor. It will take take you to the page were you can turn it off

How do I turn AT&T Internet Security on or off?

1 Go to Smart Home Manager

(https://www.att.com/smarthomemanager).

2 Choose Settings, then App Preferences.

3 Turn AT&T Internet Security ON or OFF.

Not sure if Internet Security is turned on? If it is, you‘ll see You’re Online & Secure when you sign in to Smart Home Manager.

This is direct from AT&T website

Some will not have this as AT&T has removed

it will be called ActiveArmour

you will want to (cancel service) of

AT&T Active Armour in Smart Home Manager to resolve

How do I turn AT&T Internet Security on or off?

1 Go to Smart Home Manager (https://www.att.com/smarthomemanager).

2 Choose Settings, then My Account

3. Select the ATt&t active armor. It will take take you to the page were you can turn it off

New Netgear Routers

Developer Options Missing?

New Netgear Routers

To turn Netgear Armor on or off using your mobile device:

1 Connect your mobile device to your Routers WIFI Network

2 Launch the Nighthawk or Orbi app. The Dashboard displays.

3 In the top-left corner, tap the HOME or CLOUD icon.

Note: The icon varies depending on your routers settings.

4 Tap SETTINGS > Security

5. If prompted, enter the NETGEAR account credentials and tap NETGEAR SIGN IN.

6. On the Netgear Armor page, tap the ENABLE NETGEAR Armor slider to turn Netgear Armor on or Off.

Your changed are Saved.