PLEASE do not report things more than once if there is an issue we are aware and working to resolve already
We understand you may have questions and get frustrated
WHEN there is an issue with the DATA CENTER there is nothing we can do until THEY resolve the issue just like if you have an issue with your internet calling will not resolve so if there is something wrong we know you do not have to tell us
I will start using the website in 2025 to list all troubleshooting and ways to resolve without reporting or submitting a support ticket
DO NOT REPORT buffering freezing
DO NOT REPORT series movies
if you still have an issue after reading this then submit a support ticket here are a few solutions to common issues please read
INSTALLATION info on the website use the website do not ask me for info as it is on the website bookmark the website please https://getinfinitystreams.net/installation-support
Changing your payment method
You can change your card edit add delete in your client area
From computer or phone (we suggest using chrome browser)
Log into your client area https://infinityclientarea.com
Billing
Payment Methods
There you can add edit delete cards
Favorites not working
CLEAR DATA write down your app user pass as you will have to enter this in the app again
Go to Settings on your Fire Device. Select Applications . In Manage Installed Applications, select the app you are having trouble with (INFINITY). Select Clear Cache, and then Clear Data.
then log back in and re do favs as channel numbers have changed original favs will no longer work
I FORGOT MY APP USER PASS
Log into your Client Area Click Services Click your Service There is your app user pass so you do not need to ask me
MOVES SERIES USE VLC PLAYER
VLC If an issue use VLC for VOD
How to add External Player, Go to Amazon Store it has it right in store, home screen, use search top left side, type in vlc player to find it, download and install it, go to Infinity app Settings And Add External Player, after that go to Player selection and Add VLC to Movies, Series, Catchup, you are now all set to play any movie or series on the app
AT&T
If you have AT&T Turn off your Internet Security when you have issues such as expired or invalid
AT&T blocks IPS and APPS This will solve that issue
BUFFERING
Please do not report buffering is it is NOT from service side and there is NOTHING I CAN DO
Service works on 1 Ip address at a time so make sure only logged in on 1 ip address
If you have T-Mobile for internet they change ip addresses all of the time so log out of the Infinity app on all devices then log back in one at a time repeat when needed
If you have AT&T for internet make sure internet security is OFF
Buffering most likely you are being throttled this mainly can happen at night youtube Hulu Netflix are not streaming but from hard drives and have there ip addresses white listed by internet providers
When an internet provider sees a lot of bandwidth being used to a non whitelisted ip address they will throttle the speed up down up down causing buffer freeze it should not happen during the day
you can use a vpn which changes your Ip address and will not be throttled but leep in mind you can use service on 1 Ip address at a time so can only use 1 device if using a VPN
you can try restarting your router and restart devices but if being throttled by your internet provider there is nothing i can do to help from my end
There is helpful info on this on the website
https://getinfinitystreams.net/installation-support
PLEASE use this info to resolve issues you have or just simply wait until something is resolved
If you still need assistance then submit a NEW Support Ticket
Any tickets pertaining to any information that i have just provided will be closed
Thank you and Happy New Years
