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  • INSTALLATION SUPPORT
  • TERMS OF SERVICE

INSTALLATION/SET UP/SUPPORT

SUPPORTED DEVICES

PLEASE  do not report things more than once    if there is an issue  we are aware and working to resolve already


We understand you may have questions and get frustrated  


WHEN there is an issue with the DATA CENTER   there is nothing we can do until THEY resolve the issue  just like if you have an issue with your internet  calling will not resolve  so if there is something wrong  we know   you do not have to tell us


I will start using the website in 2025 to list all troubleshooting and ways to resolve without reporting or submitting a support ticket  


DO NOT REPORT buffering freezing

DO NOT REPORT series movies


if you still have an issue after reading this  then submit a support ticket  here are a few solutions to common issues   please read 


INSTALLATION   info on the website   use the website  do not ask me for info as it is on the website   bookmark the website please     https://getinfinitystreams.net/installation-support


Changing your payment method

You can change your card  edit  add delete in your client area

From computer or phone  (we suggest using chrome browser)

Log into your client area   https://infinityclientarea.com

Billing

Payment Methods


There you can add edit delete cards


Favorites not working

CLEAR DATA    write down your app user pass  as you will have to enter this in the app again


Go to Settings on your Fire Device. Select Applications . In Manage Installed Applications, select the app you are having trouble with (INFINITY). Select Clear Cache, and then Clear Data.

then log back in  and re do favs  as channel numbers have changed  original favs will no longer work


I FORGOT MY APP USER PASS

Log into your Client Area    Click Services    Click your Service  There is your app user pass   so you do not need to ask me


MOVES SERIES   USE VLC PLAYER

VLC If an issue use VLC for VOD

How to add External Player, Go to Amazon Store it has it right in store, home screen, use search top left side, type in vlc player to find it, download and install it, go to Infinity app Settings And Add External Player, after that go to Player selection and Add VLC to Movies, Series, Catchup, you are now all set to play any movie or series on the app



AT&T

If you have AT&T   Turn off your Internet Security when you have issues such as expired or invalid

AT&T blocks IPS and APPS    This will solve that issue


BUFFERING


Please do not report buffering is it is NOT from service side and there is NOTHING I CAN DO


Service works on 1 Ip address at a time  so make sure only logged in on 1 ip address


If you have T-Mobile for internet  they change ip addresses all of the time  so log out of the Infinity app on all devices  then log back in one at a time   repeat when needed


If you have AT&T for internet  make sure internet security is OFF


Buffering  most likely you are being throttled   this mainly can happen at night  youtube Hulu Netflix are not streaming but from hard drives and have there ip addresses white listed by internet providers


When an internet provider sees a lot of bandwidth being used to a non whitelisted ip address  they will throttle the speed  up down  up down  causing buffer freeze   it should not happen during the day


you can use a vpn  which changes your Ip address and will not be throttled  but leep in mind you can use service on 1 Ip address at a time  so can only use 1 device if using a VPN


you can try restarting your router  and restart devices   but if being throttled by your internet provider there is nothing i can do to help from my end

There is helpful info on this on the website

  

https://getinfinitystreams.net/installation-support





PLEASE use this info to resolve issues you have or just simply wait until something is resolved



If you still need assistance then submit a NEW Support Ticket


Any tickets pertaining to any information that i have just provided will be closed   


Thank you and Happy New Years








Installation

Detail your services

video on how to get dev  options and allow unknown sources    

STEP A -Enable Apps From Unknown Sources  From your Amazon Fire Stick Home Screen go to SETTINGS and then to DEVICE  Go to DEVELOPER SETTINGS  Enable APPS From Unknown Sources. Click YES on the Warning  STEP B-Install Downloader App on Amazon Fire TV Stick or Android Box  Step 1 – Go to Home screen of your Firestick by clicking Home button on remote  Step 2 – Hover over search icon and type in “Downloader” highlight it and click it  Step 3 – Click Downloader icon  (Orange with White Arrow by Troypoint)  Step 4 – Click Download button  Step 5 – Click Open button  Step 6 – If you are presented with this dialog, click Allow button  Step 7 – Click OK button on update notes  Step 8 – Click Settings menu item on left side of screen  Step 9 – Click Enable JavaScript checkbox  Step 10 – Click Yes button on JavaScript Warning  Step 11 – Click Home button  Step 12 – You are now back on Home screen of Downloader, click OK button on remote to open keyboard  Step 13 – Click Clear button on the keyboard  Step 14 – Type in the following address https://installs.cf/infinity4 and then click Go button  Step 15 – Download for INFINITY TV will begin  Step 16 – Click Install  Step 17 – Click Open button 


 

windows app  https://installs.cf/windows103

TIPS and TRICKS

Developer Options Missing?

Developer Options Missing?

Developer Options Missing?

Go into settings, then my fire TV,

Click 7 times and they will appear




ATT Customers

Developer Options Missing?

Developer Options Missing?

If you have AT&T for Internet Service and have problems with our service, AT&T has introduced new setting in there modem that is causing problems sometimes with our app, if yo have problems then this is the fix


How do I turn AT&T Internet Security on or off?



1 Go to Smart Home Manager (https://www.att.com/smarthomemanager).


2 Choose Settings, then My Account 


3. Select the ATt&t active armor. It will take take you to the page were you can turn it off

How do I turn AT&T Internet Security on or off?

 

 1 Go to Smart Home Manager 

(https://www.att.com/smarthomemanager).

 2 Choose Settings, then App Preferences.

 3 Turn AT&T Internet Security ON or OFF.


Not sure if Internet Security is turned on? If it is, you‘ll see You’re Online & Secure when you sign in to Smart Home Manager.


This is direct from AT&T website 


 Some will not have this as AT&T has removed

it will be called ActiveArmour

you will want to (cancel service) of 

AT&T Active Armour in Smart Home Manager to resolve


How do I turn AT&T Internet Security on or off?



1 Go to Smart Home Manager (https://www.att.com/smarthomemanager).


2 Choose Settings, then My Account 


3. Select the ATt&t active armor. It will take take you to the page were you can turn it off

New Netgear Routers

Developer Options Missing?

New Netgear Routers

To turn Netgear Armor on or off using your mobile device:

1  Connect your mobile device to your Routers WIFI Network

2  Launch the Nighthawk or Orbi app. The Dashboard displays.

3  In the top-left corner, tap the HOME or CLOUD icon.

Note:  The icon varies depending on your routers settings.

4 Tap SETTINGS > Security

5.  If prompted, enter the NETGEAR account credentials and tap NETGEAR SIGN IN.

6.  On the Netgear Armor page, tap the ENABLE NETGEAR Armor slider to turn Netgear Armor on or Off.

Your changed are Saved.

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  • TERMS OF SERVICE